Make sure your battery is fully charged or your phone is plugged into a power source.Verify that you have Google Play services installed on your device. Note, that Google Play services are only available on Android 2.3.4 and higher.Verify that there is enough space on your phone to restore the backup.Verify that you are signed in to the correct Google account while restoring your account.Verify that you are attempting to restore data from the same phone number and Google account that the backup was created on.
If you are unable to restore a Google Drive backup, please try the following:
If you cannot back-up with Mobile data, try with Wi-Fi. If you are attempting to back-up on a Mobile data network, make sure that you have data for both Truecaller and Google Play services (contact your operator if you are unsure). Verify that you have Google Play services 11.6.0 or higher installed on your phone. You can see the amount of space available on your Google Drive at the bottom left of your screen. Verify that you have enough available space in your Google Drive account to create a backup. Verify that you have a Google account added to your device. If you are unable to create a Google Drive backup, please try the following: Choose an account and grant permissions. If you can't select a Google account please do the following workaround. We do not restore ringtones, as it's a system setting. We do not restore pictures of your contacts. Unknown numbers identified by Truecaller. 
Simply follow the instructions and restore. When you re-install Truecaller, you will be asked to restore your backup from Google Drive.
Enable Backup and follow the instructions. On Truecaller Android, tap on the profile icon. This is because of an old Google Drive API which is not supported anymore. Note, Backup & Restore is disabled for devices with below OS 5.1 and Truecaller version 10.56.5. Note, we do not inspect nor have access to this folder. Truecaller will create a private folder on your Google Drive to store the backed-up files. If you change phones and want all your data to be moved to your new phone, don't worry, Truecaller will ensure you recover everything.
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